MPSA Commentary

MPSA Member & MPS Industry Commentary
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  • 27-Nov-2017 5:34 PM | Anonymous member (Administrator)

    Continuing our Q&A series, we will be interviewing members of the MPSA Board of Directors. First up, Sarah Custer of Supplies Network

    Q: How long have you been involved in the MPSA and in what role/s?

    A: Supplies Network has been a corporate sponsor since the very early days of the MPSA (2009). Since that time, I've participated in many of the events, meetings and webinars hosted by the MPSA. This is my first time to take on a more official role within the group, and I'm excited to participate in this expanded capacity.

    Q: What experience do you bring to this role?

    A:  I've been with Supplies Network since 2001 and specifically focused on managed print since 2009. I have the privilege to work closely with various parts of the channel from resellers and manufacturers to software and service providers. I believe this place in the chain provides a great deal of perspective on the needs and wants of all involved in a managed print engagement. My hope is that I can use this experience to help others achieve their goals in the managed print space. Additionally, I look forward to collaborating and learning the perspectives of others as part of this process.

    Q: What changes or opportunities are you seeing in MPS that excite you the most?

    A: While there are many industry reports that indicate an overall decline in print, there is projected growth in pages printed in a contractual context. This excites me because, of course, this is the sweet spot for managed print services!  For those engaged in MPS, there is still a lot of opportunity to drive down operational costs and increase profits, while delivering a greater experience and savings for the end customer.

    Q: What do you enjoy doing in your spare time when you're not at work?

    A:  When I'm not at work, I enjoy spending time with my husband, Andy, and our daughters, Violet and Lilah. They keep us really busy, but when I'm able to sneak in some time for myself, I enjoy horseback riding. My oldest is almost old enough to start jumping lessons; I'm hoping this translates to an opportunity for more time at the barn for me!

  • 23-Oct-2017 7:04 PM | Anonymous member (Administrator)

    Rounding out our Q&A with the newest members of the MPSA's executive committee is Treasurer Brian Stevenson.

    Q: How long have you been involved in the MPSA and in what role/s?

    A: Since 2009! It was a privilege to be one of the founding members that helped support the initial structure and launch of the Association. In the early days of the MPSA, Board Members were segmented by their area of knowledge within the MPSA industry. For me, that has always aligned with the interests of the independent reseller.

    Q: What experience do you bring to this role?

    A: At my age, it’s now a lot of experience! And hopefully some of it will be relevant and of benefit to our members.  I’ve had the experience of growing an MPS company (LaserNetworks) into one of the largest MPS providers in North America, eventually selling to Xerox. Since then, I’ve spent much of the past 5 years supporting independent dealers though my work with the TriMega Association. This has included developing key supplier relationships across our industry – from hardware, parts & supplies, software, outsourced programs, and other key areas of MPS.  If you have a question around anything MPS, please don’t hesitate to drop me a note & I’d be happy to provide some thoughts on a partner that should be able to support your efforts.

    Q: What changes or opportunities are you seeing in MPS that excite you the most?

    A: The leading independent dealers have become very successful in delivering that last mile of support — with greater efficiency and awareness on the key drivers of cost and value. This is leading many of the OEM’s to rethink their Direct MPS models and are now shifting those direct MPS contracts back to the independents. I believe there’s more to come as the OEM’s shift their focus back to the channel.

    Q: What do you enjoy doing in your spare time when you’re not at work?

    A: Living in Canada, we try to take advantage of our four distinct seasons: coaching my daughter's baseball team in the spring; putting the boat in the water and spending our weekends at the cottage throughout the summer; completing a triathlon in the fall; and enjoying the benefits of Après Ski in the winter!

  • 23-Sep-2017 9:37 AM | Anonymous member (Administrator)

    Continuing the series of Q&As with new MPSA board and executive committee members, we welcome Vice President Tawnya Stone.

    Q: How long have you been involved in the MPSA and in what role/s?

    A: GreatAmerica has been an active member and supporter of the MPSA since its inception, and my personal involvement includes serving as a judge for the 2016 MPSA awards.   

    Q: What experience do you bring to this role?

    A: I have been involved in the MPS industry for several years, primarily interfacing with dealers and helping them utilize technology to improve their internal processes. I also had the opportunity to serve on the CompTIA MPS community for five years before becoming the chair for the past two years. That experience gave me the chance to partner with many industry leaders and dealers to create MPS related resources and deliverables. Now that the MPS Community has been absorbed into another CompTIA community, I am excited for the opportunity to continue working with others to focus on furthering MPS education and knowledge.  With over 20 years of IT experience with an emphasis on billing/invoicing and integrations, I am excited to bring a technology perspective to the association.

    Q: What changes or opportunities are you seeing in MPS that excite you the most?

    A: It seems like dealers understand that what made them successful in the past may not be what keeps them successful going forward. We have seen different strategies emerge, but the ability to deliver a valuable MPS program is one of the most complementary to their current business model. I love being a part of something that drives our industry forward and provides assistance to dealers that want to advance their businesses.  I look forward to helping the dealer community on this endeavor!

    Q: What do you enjoy doing in your spare time when you’re not at work?

    A: I have two kiddos (ages 14 and 10) that keep me busy shuttling them between dance, soccer, baseball and basketball. Since I spend so much time in the car, I am an avid audiobook lover. As a family, we love to play all kinds of games … board games, card games, dice games, etc.  We have found it is a great way to get everyone to unplug from their electronics and spend time together.

  • 23-Sep-2017 9:33 AM | Anonymous member (Administrator)

    Our series of Q&As with each new member of the MPSA's board and executive committee continues with Secretary Ann Priede.

    Q: What experience do you bring to this role? 

    A: This month marks my 30th year in the printing and imaging industry, and during that time, I've worked for a manufacturer, been an industry analyst, and am now onsite at a customer. I believe this multifaceted experience gives me a well-rounded view of the industry and the ability to understand managed print and all of its related issues from a variety of perspectives. I have also been a writer and editor for more than a decade, and I believe my collaboration and communication skills are important for the role of Secretary of the Executive Board. 
    Q: What changes or opportunities are you seeing in MPS that excite you the most? 

    A: I'm very excited to see MPS moving beyond the device into business processes, document workflows, and change management. These issues are at the heart of every business and truly allow the MPS community to add value to their business partnerships and help customers be more efficient. As a result, we are seeing new companies in the managed print industry bringing fresh ideas that will help us keep pace with -- and maybe even get ahead of -- the technology, user experience, and business trends that are driving not just print, but our lives as a whole. 
    Q: What do you enjoy doing in your spare time when you’re not at work? 

    A: I love to read and am an avid gardener — when the hot, humid Gulf Coast environment cooperates! I also enjoy being outdoors on the water and have recently taken up kayaking and boating, which adds an extra element of fun.
  • 29-Aug-2017 8:22 AM | Anonymous member (Administrator)

    Recently, the MPSA announced its new board of directors and executive committee. To welcome them, we'll be doing a series of Q&As with each new member.

    President Doug Bies:

    Q: How long have you been involved in the MPSA and in what role/s?

    A:  I’ve been involved in the MPSA for about four years.  I initially got involved as a member of the education committee to learn more about MPS from the experts, then in time became the co-chair of the education committee. From there, my position evolved into additional committees, then vice president, and now to president.  Just like at our paying jobs, skills you develop within the MPSA open the door for advancement. 

    Q: What experience do you bring to this role?

    A: I’ve spent 100 percent of my time in the print industry post-college, including the last 11 years being highly involved in MPS with an OEM and independent dealership.  Having spent my previous MPSA term as the MPSA vice president, it in some ways was an internship for the president position. Ideas, thoughts, connections, and an understanding of the MPSA logistics will enable the MPSA to be successful again this term.

    Q: What changes or opportunities are you seeing in MPS that excite you the most?

    A: I’m excited to see MPS providers become more like consultants for their customers rather than just providers selling a commodity. With MPS far along in the innovation adoption curve, providers need to do more to deliver value to their customers.  Digitization, and IT services tie in with MPS are short-term opportunities for MPS providers to do more for their customers. 

    Q: What do you enjoy doing in your spare time when you’re not at work?

    A: When I’m not working, I enjoy traveling to breweries to learn more about brewing beer and of course, sampling all they have to offer.  Travel, photography, sports, and comedy are other passions of mine.  

  • 23-May-2017 12:30 PM | Anonymous member (Administrator)

    by Mark Schneider, Y Soft North America

    It’s difficult to pick up an industry magazine, view tech websites or attend a conference without hearing about Digital Transformation. The media hype and analyst predictions can leave one feeling behind the curve if not actively engaging with customers on the topic.

    The important thing to remember is that most companies are not nearly at the point of true digital transformation. According to IDC’s Digital Transformation (DX) MaturityScape Stage Overview, most companies are still stuck in stage 2. The fifth and final stage is still a long way off for most.

    Your customers are still on a journey and many are looking for solutions that help them progress to stage 3. As an MPS provider who makes a living on the printed page, is this a threat or is there opportunity for you?

    What is Digital Transformation?

    Using IDC’s definition, Digital Transformation (or DX) enables enterprises to drive changes in their business models and ecosystems by leveraging digital competencies. A quick summary of the five stages they’ve identified:

    1) Ad-Hoc where paper-centric workflows dominate.

    2) Opportunistic where scans are image only capture and connected to ECM or document repositories.

    3) Repeatable is intelligent scan capture where content can be extracted, indexed and categorization is automated.

    4) Managed which uses third platform technologies (think AI, AR, VR) to support real-time access and use across digital devices.

    5) Optimized is the ultimate level where automation crosses all departments and adjacent workflows are triggered through use of innovation accelerators such as IoT, cognitive systems or robotics.

    The business outcomes possible under each stage become more and more compelling. But only a small percentage of companies are at the forefront with associated budgets and resources to get past stage 2. By taking more practical steps, you can help them progress to stage 3.

    What’s in it for me?

    It’s a healthy sign for any industry to evolve and MPS is no different. Today, MPS is evolving to include MCS, Managed Content Services. Living in the paper world gives you insight into your customers’ paper based processes, in other words, stage 1 of digital transformation. And perhaps, some of your customers are scanning documents as image files and storing them in document repositories, stage 2.

    According to Gartner1, “The digital imaging and printing equipment, supply and service market is steadily declining… To survive, technology strategic planners of print and imaging providers need to make further inroads into MCS, (Managed Content Services) which optimizes customers' business processes and helps them reduce their dependence on printing and paper. MCS brings mostly new revenue and is a less mature business.”

    Stage 3, intelligent scan capture, delivers the value that customers understand and appreciate i.e. cost reduction and faster productivity. Intelligent scan capture offers you a new revenue stream and positions you as a trusted supplier that can help organizations on their digital transformation journey.
    Y Soft is helping MPS providers do this every day.

    My colleague recently shared tips on what to look for in a document capture solution in a MPSA webinar. The recording is available to members. I’d be happy to chat with you about it. Whether you offer scan workflows as a stand-alone solution or as part of  print management , you will drive value for customers who are looking to MPS providers to help them move up the DX curve.

    Be part of the evolution, drive value and increase your revenue! When your customer is ready to move on to stage 4 and 5, ….well we can’t say that AI, AR and VR technologies are ready just yet in the print and imaging industry. But we’re keeping an eye on them.

     1Gartner, January 2017, Exploit Print Market Dynamics Primer 2017, Document # G00318293

  • 26-Apr-2017 5:54 PM | Anonymous member (Administrator)

    The MPSA had a major presence during the ITEX 2017 show in Las Vegas April 18-20, hosting a networking reception the first night of the show.

    Held at Hussong’s Cantina on April 18 and sponsored by corporate members Clover Imaging Group, Muratec and Print Audit, the MPSA had a blowout reception complete with margaritas, guacamole and plenty of networking opportunities for current and prospective members. Here are some pictures of the event.


    Left: MPSA President Kevin DeYoung and Membership Chair Kevin Morris. Right: Attendees network at the event.

    Hussong's was packed with current and prospective MPSA members.

    Print Audit's West McDonald and BPO Media's Patricia Ames.

    A rousing game of flip cup hosted by Print Audit.

    Partygoers pack the room.

  • 14-Mar-2017 10:51 AM | Anonymous member (Administrator)

    by Patricia Ames

    We sat down recently with Bill Melo, chief marketing executive for MPSA Platinum member Toshiba America Business Solutions to discuss what Toshiba is doing, what’s new in the MPS space and advice for MPSA members.

    Tell us a little bit about what Toshiba is doing in the market with managed print services and how you're differentiating yourselves. There is a lot of discussion around the commoditization of MPS and you are a strong player in MPS - what is Toshiba doing that is working?

    BM: I think when it comes to services especially, there are two ways that you can differentiate yourself. One is very obvious and easy to appreciate, which is that you offer something that other people do not. And then the other way of differentiating yourself, which is more subtle and requires a bit more insight from the eye of the beholder, is that you simply execute better than other folks. This could be because of better systems or more experience or the degree to which you focus on something. The second method is harder to prove out, but I think we differentiate ourselves a little bit on both elements.

    I think we have a unique product set. When it comes to laser MFPs, we pretty much have the same thing as everybody else does, but what we have that is unique (and which we started to put into our MPS program) are thermal barcode printers. Barcode printers are used a lot in logistics and manufacturing operations for labels, and pharmaceutical scenarios for printing labels on prescriptions and wristbands and those types of applications.

    We’ve come up with a way of remotely monitoring those types of devices. So the same way you would use FM Audit or any kind of utility for getting meter reads from MFPs, we can deploy our solution to secure usage totals off those barcode devices. In that world, you measure by the linear inch, not by page. So we measure with linear inches, and we can offer MPS to incorporate not only the laser printers and MFPs but also these devices on the server/barcode side. I think we are the only ones that have this.

    Another good differentiator is to offer some solutions that appeal to corporations that have a sustainability or good corporate citizen initiative. Has Toshiba focused at all on this?

    BM: Encompass is the cornerstone of our larger MPS applications and implementations. Encompass is the cloud-based utility that we use for capturing what the customer is currently doing as well as designing an optimized fleet.  The insights gained through Encompass allow us to then offer solutions that can lower their printing costs that are very transparent. One of the updates we've recently included is building PrintReleaf into our MPS program. It's not only available to offer to customers, but it's actually embedded in Encompass. That makes it easy to incorporate into the overall story.

    PrintReleaf is a platform that ties paper consumption to reforestation. PrintReleaf allows companies to certifiably reduce the environmental impact of using paper products by automatically planting trees across a global network of reforestation projects.

    What would you suggest MPS providers focus on in 2017?

    BM: The most important thing they can do is make sure that their implementation and execution is solid.  If you are not just going in and completely replacing the existing fleet with one brand and selling it on a cost-per-copy model, then it's still a complex process of managing a blended customer-owned fleet. You need to optimize what they already own, augment it with new equipment and solutions that meet their needs and then put it on a really simple billing program. That’s complicated. If you're making it easier for the customer, essentially what you're doing is taking on that complexity yourself. That means that you need to be really good at assessments, pricing, implementation and reporting, or else all you've done is taken on somebody else's problem and probably made it worse. And made it your own.

    The MPSA has spent a lot of time helping build guidelines to do this properly. One of the latest trends we are seeing is a migration from MPS to MCS, or managed content services. The providers that have become adept at offering MPS seem to now be pushing into the workflow arena. Are you seeing any of that?

    BM: Yes. Toshiba has been offering workflow products for a while. We’ve recently launched our Nuance relationship with AutoStore and Equitrac for imaging. These solutions will be incorporated into our front panel on our MFPs. I believe that the “managed” model is really around using your expertise to relieve the customer's burden on an area that they're not expert at. We're just expanding our offering set logically to offer clients solutions to their current pain points. We have been offering managed workflow, security, scanning, digital and hardcopy to digital, etc., for a while.

    What are some of the biggest challenges you're seeing the channel right now?

    BM: Well, you mentioned commoditization at the beginning of this interview, and that is a real issue, because when we first started we were educating customers and for a long time were almost alone in that, at least in terms of the offshore manufacturers in the SMB and mid-tier space. Now everybody is offering managed print services. If your prospect is not very knowledgeable, all the offerings can look the same even if they are intrinsically very, very different.

    It is very difficult to show how you are different in a simple-to-understand fashion that captures the prospect’s attention. This is where you have to demonstrate your experience, and the toolset, and the knowledge of your salespeople, analysts and implementation folks. It’s tough. It is no longer a blue ocean – it is a very crowded pool.

    Is there anything you're excited about right now? Something new coming up, new opportunities or new technologies?

    BM: At LEAD, our dealer and end user educational program in May, we'll be demonstrating what I believe is an industry leading technology product customization and integration.  Our new Elevate platform is designed to make it easy to deliver a fully customized user experience from front panel design to workflow integration.  For our dealers, we've also developed a set of educational tools and sell-through programs tailored to seven different industries.  It's very exciting and I know that our dealers and end users will love it.

  • 20-Feb-2017 8:12 AM | Anonymous member (Administrator)

    by Brian Dawson, Print Tracker

    The mission of the MPSA™ and its members is to address and optimize document management while enhancing the growth, efficiency, and profitability of the Managed Print Services (MPS) segment. In an effort to reach these objectives, the MPSA provides community-driven print management best practices – like those contained in white papers to help its members make informed decisions to assist in developing their MPS strategies.

    As managed print services offerings mature, the definition of MPS changed. In early 2016, the MPSA published the following:

    “Managed print services is the active management and optimization of business processes related to documents and information including input and output devices.” – MPSA (Managed Print Services Association)

    The MPSA Standards and Best Practices Committee
    Over the past several years and through collaboration with numerous subject matter experts within the MPSA Standards and Best Practices (SBP) Committee and those outside the organization, the MPSA has compiled a set of MPS best practices. 

    Built on the foundation of the SBP Committee’s earlier work, "MPS Provider Best Practices: Supplies Management," the group’s efforts have culminated in the production of a comprehensive new break/fix service white paper. The work identifies standards MPS providers can employ to mitigate risk factors while providing world class customer service for their print management offering.

    Focus and Scope
    As part of a broader body of knowledge, this specific set of best practices offered by the SBP group centers on break/fix service.  The prepared document is offered as a guide for the MPS provider’s leadership to help them choose the best business model for designing, managing, and improving its break/fix service delivery. The information suggested should be applied broadly to form the basis of a well-run MPS business.

    While the scope of the prepared document includes best practices for break/fix service in MPS engagements, the processes and business model options presented focus on cost containment and customer experience. The SBP committee suggests benchmarking offerings against Specific, Measurable, Aligned/ Achievable, Relevant, and Time Bound (SMART) standards to provide the best service in the most affordable manner.

    After reviewing the ideas suggested, MPS providers can use the break/fix white paper recommendations to implement a wide array of break/fix strategies based on the business model they have established. The document takes into account three common break/fix business models where the MPS provider:

    1)    has their own technicians;
    2)    utilizes and manages third-party technicians; or
    3)    invests in an all-inclusive page, that includes break/fix services from a servicing agent. 

    Break/Fix Offering Components
    The MPSA’s break/fix service white paper promotes a pro-active service and support model rather than a reaction based program. The white paper includes seven high-level break/fix service components for each business model.  Each section includes segments for best practices, impact on profitability and customer experience and defines program offerings for each of the three business types in the following areas:

    Service Level Agreement (SLA)
    1)    Flexibility
    2)    Scalability

    1)    Collection
    2)    Reporting and Processing
    3)    Customer portal
    4)    Technician portal

    1)    Criteria and Sourcing
    2)    Geo Coverage
    3)    Certifications
    4)    Ongoing Training
    5)    Technician Benchmarks, Reporting and Review Process
    6)    Incentive Program
    7)    Technician Resources

    1)    Distribution/Availability
    2)    Warehousing

    Service Desk

    1)    Communication method
    2)    Dispatch

    Contract Management

    1)    Invoicing
    2)    Profitability

    Customer Satisfaction
    By way of content example, the MPSA’s Break/Fix White Paper includes the following excerpt:

    Best Practices: Break/Fix Service Offering

    A break/fix service offering is one of the most basic and fundamental building blocks of an MPS solution.  Providers should define their solution and how it will be delivered. Offerings may cover areas like billing models, products covered, service level agreements (SLAs), and software solutions. MPS providers may start with a very defined and limited offering or have several options for their customers.

    A break-fix service offering will vary because of billing model factors, such as Cost per Image (CPI), time and materials (T&M), user based, monthly by model, and length of agreement, and each component should be aligned with how the program will be administered. There are three different break/fix models for MPS providers to consider.

    Provider’s Own Service/Managed Third-Party
    Billing model factors are very important to profit and customer experience. For example, exposure to profit on a billing model would be a risk if offering CPI or user-based billing. Impact to cash flow could also be a consideration if the dealer, valued added reseller (VAR), or IT service provider bills these charges in arrears because of up-front costs. If the MPS provider bills monthly or annually, this would be less of a factor, as billing would usually be done in advance. The MPS provider would have risks in each of these models because they are all-inclusive billing models. T&M billing offers the least exposure, as the provider bills actual expenses plus a mark-up amount. However this model offers the least value to the client and is far less profitable for the provider.

    Wholesale Page/Solution
    This approach offers the least impact to profit exposure for the MPS provider because they have a set price and are not impacted by additional costs. Although this arrangement is more predictable and safe, the provider could have the potential to make more of a profit if the process is self-managed. In addition, the customer expectation for greater value-added services is increased to justify not going direct with the contracted break/fix provider.

    Customer experience is an exposure in the wholesale page/solution model. The provider will need to place tight checks and balances in the process and how it might impact their customer. Ultimately, the partner engaging the client is solely responsible for the service delivery and upholding the relationship, even though the MPS provider has contracted the service.

    … In Summary
    The "MPS Provider Best Practices: Break/Fix Service" white paper produced by MPSA SBP committee members dovetails nicely with its earlier work "MPS Provider Best Practices: Supplies Management."  MPS providers can use the information offered in both white papers to develop the foundation for a sound print management program.

    Each business and reader must determine which set of best practices apply to their specific situation. Ultimately, the success of any MPS program relies heavily upon application throughout the entire lifecycle of the provider’s MPS program.  As with all information, readers must determine a set of goals and objectives to be achieved and solved with the implementation of the white paper’s suggested best practices.

    Join the MPSA today to gain access to full reports:  The MPSA is an active organization that offers monthly webinars to its worldwide membership.  The MPSA offers a LinkedIn forums for the exchange of ideas as well: Managed Print Services Association

    Brian Dawson, Sales and Marketing Director, Print Tracker, LLC, is a productivity specialist, sales coach, mentor; offering managed print solutions world-wide with Print Tracker software.  He is a Co-chairman on the MPSA’s Standards and Best Practices where he has been a participating member since its inception. View profiles at and Contact Brian at, (866) 629-3342 x7 or through Print Tracker.

  • 31-Oct-2016 1:07 PM | Anonymous member (Administrator)

    by Amy Weiss

    There are a lot of things to be scared of this Halloween: ghosts, zombies, vampires, political ads (sadly, those won’t go away on November 1). We like being scared by most of those things; it’s fun, harmless entertainment. But there is one thing that strikes fear into the hearts of many in the managed print business, and that’s the constant talk of declining print volumes.

    We hear it all the time — “print is dead. Page volumes are declining. End times are here.” And while there is some truth in a few of these statements, they don’t represent the whole truth. Don’t be scared — hope remains.

    Printing is Still Alive

    Ironically, one of the best indicators for this comes from AIIM’s annual report leading up to World Paper-Free Day on Nov. 4. Their report this year, “Paper Free — Are we there yet?” demonstrates that paper is far from being a ghost in the office space. In it, 25 percent of respondents indicated they run a paper-free environment; while that number is up from the previous study, it’s far from 100 percent. Likewise, earlier this year Xerox published a study on “Digitization at Work” in which more than half of respondents said their organizations’ processes were still largely or entirely paper-based.

    Processes Are on the Rise

    What these studies do indicate, however, is that there is a need and a desire for digitization and less of a reliance on paper. Fear not; this is not a bad thing for managed print providers.  Let me quote from the MPSA’s fearless leader, President Kevin DeYoung, in a recent blog: “This industry was founded on business processes and information distribution in the most efficient, accurate least burdensome way. … A solution could be one where it results in less prints, more automated workflows. It also could be one that results in more prints.”

    Yes, managed print is evolving — so much so that the MPSA updated its definition this year. In case you missed it, the current definition of Managed Print Services is: “… the active management and optimization of business processes, related to documents and information including input and output devices.” It recognizes an evolution in the nature of MPS, and a shift in the focus to processes. Partners who are able to provide the technology and services to help enable this workflow will be sought after as businesses struggle to make the shift to not necessarily the paperless office, but the “paper-light” one. Xerox’s study showed that three-quarters of respondents have identified areas for automation, including accounting, expense reporting and accounts payable. Conducting workflow assessments, understanding document infrastructure, providing process modeling and offering solutions are all valuable tools that can be a natural expansion for MPS providers.

    Contractual Print Models Survive

    Things aren’t all bad for traditional hardware managed print models either, however. IDC reported in its Worldwide Quarterly Hardcopy Peripherals Tracker that for the first quarter of the year, although hardware shipments have been declining consistently (down 10.6 percent year-over-year in Q1 2016), the “contractual” sector grew in every major geographic region – Asia/Pacific, Japan, Western Europe, and the United States – with year-over-year growth ranging from 3.9 percent to 41 percent. IDC also noted specifically that more than 1.8 million units were shipped for managed print services. 

    So on this Halloween, don’t be scared by doom-and-gloom headlines. While printing may be past its heyday, it’s not dead and buried just yet. Opportunities abound as long as you’re not afraid to embrace change. And just remember, everything ends eventually (even the 2016 election) – you just have to be prepared for what’s next. 

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