by Doug Bies
2015 was a unique year in the print industry, the MPSA, and my career. The MPSA made some huge strides under the new leadership that was sworn in at ITEX in March. The print industry itself continued to evolve with a number of major announcements, while from a career perspective, I accomplished more for the MPSA and Canon than I previously thought possible.
Although at ITEX in March many of us on the MPSA Executive Committee and Board of Directors already knew one another from within the print industry, none of us knew how we’d work together to evolve the MPSA in 2015. Under Kevin DeYoung’s leadership, the MPSA has made a number of key moves to help evolve into what it is today. Some of these 2015 accomplishments are listed below.
- New MPSA Definition – In early December, based on MPSA member collaboration, the MPSA released an update of the definition of MPS. Although most organizations create their own definition of MPS, the MPSA’s definition holds value because of who created it and is often used by sales organizations to help define MPS to customers
- New Committee Leadership and Projects – A number of MPSA committees, including Education, Marketing/Communications, and Membership, expanded and gained new leadership. The Education Committee developed the framework for a playbook called “How to Conduct a Proper Assessment,” which is expected to be released mid-year. The Standards and Best Practices Committee also progressed on a deliverable around MPS Break/Fix Service Best Practices, which also is expected to be released around mid-year.
- New Members – Several midsized organizations joined the MPSA and increased their involvement with in the MPSA
- Increased Board of Directors – The MPSA welcomed two new Directors to the Board in an effort to leverage these members skills and bring value to the MPSA and MPSA members
- Membership Value Committee – The MPSA created this committee to help better deliver value to the MPSA’s current members, and this group has made great strides since its creation
- ITEX live meeting – The Executive Committee and Board of Directors met and collaborated over a three-day period at ITEX in Ft. Lauderdale in March, helping lay the framework for what we accomplished in 2015
- ChannelCon – The MPSA ran a booth on the exhibit floor at ChannelCon and facilitated key meetings amongst members
- Webinars – The MPSA conducted a number of webinars that presented organically developed content to educate members.
2015 also featured a number of key industry announcements that will no doubt help to transform the print industry and the MPSA. As page volumes continue to decrease and end users become less reliant on physical paper output, print-centric organizations will continue to evolve. I’ve been lucky to be in a position within Canon to be able to assist with this sort of MPS evolution. During the past year, I learned a lot at Canon and the MPSA, and this will continue to help me bring value to both organizations for years to come.
Doug Bies of Canon USA is vice president of the MPSA and co-chair of the education committee. Doug entered the print industry after receiving his marketing degree from Northern Illinois University in 2005. After successfully selling hardware, software, and solutions, for a number of years at Océ, he played a key role in creation and monetization of Océ's MPS Program. Following Canon's purchase of Océ, Canon leveraged Doug's experience at Océ to further develop Canon's MDS Program. Doug's experience with MPS program development, social media, sales, marketing, and planning will play a key role in both the future of both Canon and the MPSA.