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(Cedar Rapids, IA) – GreatAmerica Financial Services Corporation announced today it has successfully integrated its invoicing capabilities with ConnectWise to improve billing efficiencies with their mutual Solution Provider partners. The integration allows IT Solution Providers to outsource many of their invoicing needs through GreatAmerica, as well as receive real time intelligence on the Solution Provider’s portfolio of business with GreatAmerica.
“We are excited that GreatAmerica has completed this phase of integration to ConnectWise,” said Jeannine Edwards, Director, ConnectWise Platform. “GreatAmerica is a great addition to our Integrator Community.”
The integration will reduce invoicing costs by allowing IT Solution Providers to place their miscellaneous charges that occur with their Managed Services contracts on the invoice GreatAmerica sends monthly with equipment charges and service.
“Our HaaR program has been helping Solution Providers provide a single invoice solution for hardware, software, cloud and services,” said Greg VanDeWalker, Senior VP and General Manager at GreatAmerica Financial, Communications & Data Group. “Now with this integration, GreatAmerica can automatically pull all pass through charges onto the GreatAmerica invoice.”
Additionally, the integration uses the ConnectWise ticketing system to report customer payment delinquencies back to Solution Providers. “Since we are invoicing on behalf of the Solution Providers, customer delinquency is critical intelligence,” explained VanDeWalker. “Solution Providers are now alerted if their customer is past due, and they can take appropriate actions regarding their services.”
About GreatAmerica Financial Services Corporation
Founded in 1992, GreatAmerica has over $1.6 billion in assets. More than just a finance company, the Communications & Data Group at GreatAmerica is dedicated to understanding the IT, Managed Services, and Telecommunications industries. Our exposure to thousands of telecom providers, MSPs and independent VARs contributes to our ability to help our customers evolve their businesses through targeted and innovative solutions. The collective knowledge and experience of GreatAmerica enhances the development of specialized programs and collaborative learning opportunities to complement our vendor’s offerings.
Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 90,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise has been the premier business management platform for technology companies for more than 15 years. For more information, visit www.ConnectWise.com or call 800-671-6898.
STAMFORD, Conn., NOVEMBER 11, 2014 – Novitex Enterprise Solutions, the industry-leading provider of the Integrated Document Life Cycle (IDLC) in the Document Outsourcing market, today announced the industry’s first pure cloud-based Managed Print Services (MPS) offering designed to help eliminate significant pain points felt by IT, procurement, finance and end users. This cloud-based offering, which resides on the powerful SoftLayer platform from IBM, will increase data transparency via reporting dashboards and service management, satisfaction through a self-automation strategy, productivity by driving optimal workflows and standardization through the execution of the strategy by a single source provider – giving an organization control over their total cost of ownership.
Unlike industry competitors, Novitex takes a vendor agnostic, data-driven approach to reducing a company’s total cost of ownership by providing clients with transparency into all of the costs associated with fleet management – including ink – one of the highest MPS line items. According to Novitex data, 55 percent of a Fortune 500 company’s total printing costs are spent on ink.
Novitex utilizes a patent pending Intelligent Output Blueprint to help reduce an organization’s total cost of ownership. This five step – define, measure, transition, execute and improve – end-to-end process includes an in depth analysis and plan developed through more than 25 years of experience to help clients maximize device utilizations while reducing the burden on internal resources and improving end-user satisfaction.
“Our pure cloud-based MPS offering is yet another demonstration of Novitex’s commitment to provide our Fortune 500 clients with innovative solutions designed to eliminate print fleet management pain points and turn MPS into a competitive advantage,” said Irina Novoselsky, head of business development at Novitex. “As a vendor agnostic company, we not only support devices from all major manufacturers, but also keep our clients’ best interests in mind, rather than our own pockets.”
Revolutionary Cloud-Based MPS Offering
A critical component of Novitex’s cloud-based MPS offering is the Service Automation System. The IDLC Service Automation System is a single ITIL management system – accessible from any browser – which enables Novitex to quickly respond to user-generated service and incident requests and provide proactive fleet management through real-time device monitoring. More specifically, the Service Automation System addresses critical client pain points and provides the following benefits:
“By leveraging ServiceNow’s asset management capabilities, Novitex is able to identify assets within an organization’s print environment, create individual records for each asset and provide proactive fleet management by monitoring each asset in real time to address their clients’ needs,” said Chris Pope, strategy leader, ServiceNow. “We are excited that Novitex is using ServiceNow and are looking forward to driving further innovation to their customers.”
To learn more about Novitex’s cloud-based MPS offering including printer management, printing management, secure pull and print, mobile print, cost accounting, scan to workflow and hardware productivity, please visit: www.novitex.com/mps.
(Cedar Rapids, IA) – GreatAmerica Financial Services Corporation and SalesChain announced the release of SalesChain’s credit desk application module featuring integration with
GreatAmerica -- the first integration of its kind with a finance company. SalesChain, a provider of business and sales management software, designed this application within its platform, allowing credit applications to be sent directly into the GreatAmerica credit processing system. The transition to an entirely digital process gives office equipment dealers real-time updates on their submitted credit applications and reduces manual entry errors.
“Our dealers are under pressure to find efficiencies and improvements within their dealerships. That’s why technology integration is a priority for us at GreatAmerica,” said Jennie Fisher, Senior VP and General Manager, Office Equipment Group at GreatAmerica. “By joining forces with SalesChain to help our mutual dealers stay within their application, with no manual entry, and submit applications fasterundefinedwe all win.”
Sales reps can now request credit approval during the sales process without the complication of added paperwork. With only a few clicks of a button, directly from their order breakdown screen, reps will be able to send in their request for credit approval, thus saving application-processing time.
“By creating a simpler, faster, and more intuitive process for dealerships, we are not only saving them valuable time, but boosting the profitability of their entire sales force,” explained SalesChain CEO, Tim Szczygiel. “The reason SalesChain and GreatAmerica work so well together is due to our mutual focus on providing dealerships tools and services they need to succeed.”
About GreatAmerica Financial Services
Established in 1992, GreatAmerica Financial Services Corporation is a $1.6 billion national commercial equipment finance company headquartered in Cedar Rapids, IA. GreatAmerica provides financing and niche market-focused services in all fifty states and several U.S. Territories. Our commitment to understanding the office equipment industry has positioned us as the unparalleled leader in single invoice solutions (MPS, Managed IT, and other specialized billing options). We also offer innovative non-financial services to help our dealers evolve their businesses. GreatAmerica is dedicated to helping manufacturers, vendors, and dealers be more successful and keep their customers for a lifetime. www.greatamerica.com
About SalesChain, LLC
SalesChain is the maker the mySalesChain suite of business and sales management software including telemarketing, sales CRM, forecasting, proposal and order pricing, documentation, credit desk, commissions and delivery desk management. SalesChain services office equipment dealers, IT Services, MPS and Capital Equipment manufacturer and reseller organizations. Privately held, SalesChain is headquartered in Waterbury CT. For more information, email email@example.com , visit www.SalesChain.com, or call (203) 262-1611.
SCOTTSDALE, AZ -- November 11, 2014 -- MWA Intelligence Inc., (MWAi), an SAP Gold Partner and leader in enterprise relationship planning (ERP) solutions celebrates Dan Doyle Sr. and Dex Imaging as first ever recipient of the “Visionary Leadership” Award.
For the first time in Executive Connection Summit history, MWA Intelligence, Inc. has created the inaugural “Visionary Leadership” Award. This unique award was created as a vehicle to recognize those leaders who have made a significant, positive, and lifelong impact within the print imaging industry for the betterment of the imaging channel. The “Visionary Leadership” Award also recognizes the many humanitarian and charitable contributions along the way.
Dan Doyle Sr. pioneered the mega-dealer imaging industry, having founded Danka Business Systems in 1977, where he implemented innovative strategies that revolutionized how dealers do business today. His insights have been instrumental in helping DEX imaging's CEO, Dan Doyle Jr., to reach the company's short-term benchmarks and long-term goals. Dex Imaging is a dominant force in the marketplace due to their focus on quality service and community outreach.
“I am beyond grateful to have the opportunity to honor a lifelong friend, business visionary, and exceptional dealership like Dan Doyle Sr. and Dex Imaging,” said Michael T. Stramaglio, President and CEO of MWAi. “The ‘Visionary Leadership’ Award symbolizes perseverance and commitment to the print imaging channel and I look forward to watching the future of Dex Imaging continue to grow.”
About MWA Intelligence, Inc.
MWA Intelligence Inc. (MWAi), an SAP Business One Gold Partner, delivers enterprise-class and leading-edge Machine-to-Machine (M2M) and Machine-to-People (M2P) solutions to better serve the imaging industry. MWAi's intelligent service, workforce, assets and GPS solution suites deliver mission-critical information in real time to the hands of customer-facing employees and into companies' back-end ERP systems including the powerful MWAi FORZA with SAP Business One. The MWAi solution automates all of the business intelligence management, meter collection, consumables and service alerts and also offers an integrated pre-sale MPS tool. For additional information, please visit the MWA Intelligence corporate website: www.mwaintel.com
About Dex Imaging
DEX imaging was founded in 2002 with these two main objectives in mind: 1) To create a privately-held dealership that focuses solely on quality service (without the conflicting objectives that publicly-held imaging companies face); 2) To give back to the community by donating one third of the company’s profits to charities and educational programs within the markets where DEX does business. For additional information, please visit the Dex Imaging website: http://www.deximaging.com
“With more than 25 years of experience implementing innovative MPS solutions for hundreds of clients – including dozens of Fortune 500 companies – Novitex has helped to eliminate the common pain points associated with print fleet management and turn MPS into a competitive advantage for our clients,” said Irina Novoselsky, head of business development at Novitex. “We are excited to join the MPSA and to work with our industry peers to help advance MPS to meet the future needs of businesses across the globe.”
(Cedar Rapids, IA) – GreatAmerica Financial Services Corporation recorded the highest-ever ranking in overall satisfaction by office equipment Dealers in THE CANNATA REPORT’s 2014 Annual Dealer Survey Special Issue (Part II), released this week. The nearly three-decade-old survey is the office equipment industry’s only independently-funded Dealer satisfaction survey. This is the fifth time in six years GreatAmerica has received the top rating.
“In the 29 years we have been surveying dealers, we have never seen anything as close to a perfect score as the 4.67 out of a possible 5.0 GreatAmerica reached in our most recent survey,” said Frank Cannata, Founder and Publisher of THE CANNATA REPORT. “It is a credit to the entire organization and the manner to which they respond to their independent dealer customers. Our congratulations to GreatAmerica Financial on a job well done.”
This year, 67% of the 269 copier equipment dealers reported one of four companies (GreatAmerica, US Bank, GE Capital and DLL) as their primary leasing partner. Of those who selected GreatAmerica as their primary leasing source, the majority, or 69% rated it as “Excellent,” whereas the second top-rated leasing company was rated “Excellent” by 35% of its dealers.
“It is such an honor to receive this tremendously positive and record-breaking score from our dealers,” said Jennie Fisher, Senior Vice President and General Manager of the Office Equipment Group at GreatAmerica. “Our focus on our dealers’ success is unwavering and on behalf of each individual at GreatAmerica, I say thank you for believing in usundefinedthis fuels our passion for continued improvement.”
Established in 1992, GreatAmerica Financial Services Corporation is a $1.6 billion national commercial equipment finance company headquartered in Cedar Rapids, IA. GreatAmerica provides financing and niche market-focused services in all fifty states and several U.S. Territories. Our commitment to understanding the office equipment industry has positioned us as the unparalleled leader in single invoice solutions (MPS, Managed IT, and other specialized billing options). We also offer innovative non-financial services help our dealers evolve their businesses. GreatAmerica is dedicated to helping manufacturers, vendors, and dealers be more successful and keep their customers for a lifetime. http://www.greatamerica.com
— MWA Intelligence (MWAi), an SAP Gold Partner and leader in enterprise resource planning (ERP), continues to expand its FORZA and SAP Business One client base by adding Des Plaines Office Equipment (DPOE).
DPOE, established by Vince Miceli in 1955, is recognized as a leading provider of business technology solutions and products that reduce costs and increase productivity by leveraging solutions that extend beyond printers and copiers. By specializing in the hardware, solutions, and network that support the print imaging industry, DPOE is extremely successful in managed print and network services and continuously supports customer growth and expectations.
“It is exciting for me to see the growth MWAi is experiencing with our FORZA SAP Business One solution and especially gratifying to note that one of the major industry influencers, DPOE, has made the decision to join our family!” said Michael T. Stramaglio, President and CEO of MWA Intelligence, Inc. “Even more exciting, DPOE is our first SAP Business One extended partner reseller and I look forward to continuing a long and mutually successful partnership!”
DPOE has over 55 years of experience in the imaging channel and has transformed their business over time to better serve the needs of their customers. DPOE has added multiple product lines and introduced a network team dedicated to installing and servicing multifunction devices throughout the Chicagoland area. Not only that, they grew into adding an entirely new IT department that specializes in offering customers networking, software and IT support. Every year, DPOE leads the charge with their specialized managed services along with the support of their customers.
“DPOE is one of the industry leaders in managed services and managed print services and we recognized that we needed an ERP infrastructure that is open and flexible and is capable to not only grow our current business but expand our IT growth without having to support a second and unconnected ERP,” said Chip Miceli, CEO of DPOE. “FORZA, built on the SAP Business One platform, will help us streamline and automate our current business process and continue to lead the marketplace in innovation and change!”
MWAi FORZA with SAP Business One is a complete, integrated business management solution that provides transparency and instant visibility into operations. The FORZA solution helps dealerships to better unify, manage, and control their entire business across financials, sales, customers, and operations. Together, MWA Intelligence and SAP will provide Office Technology and Imaging Channel businesses the ability to make smart IT decisions, improve future performance, and achieve long-term success.
MWA Intelligence Inc. (MWAi), a SAP Business One Gold Partner, delivers enterprise-class and leading-edge Machine-to-Machine (M2M) and Machine-to-People (M2P) solutions to better serve the imaging industry. MWAi's intelligent service, workforce, assets and GPS solution suites deliver mission-critical information in real time to the hands of customer-facing employees and into companies' back-end ERP systems including the powerful MWAi FORZA with SAP Business One. The MWAi solution automates all of the business intelligence management, meter collection, consumables and service alerts and also offers an integrated pre-sale MPS tool. For additional information, please visit the MWA Intelligence corporate website: http://www.mwaintel.com
About Des Plaines Office Equipment
Des Plaines Office Equipment, is a leader in the field of print management, and document generation equipment and solutions, serving the greater Chicago area since 1955. Today, DPOE operates three locations: its headquarters in Elk Grove Village, and a location in Chicago (211 West Wacker Drive) and Rockford (Loves Park, IL). DPOE is a leading provider of Sharp office equipment, as well as Oki Data. Additionally, DPOE is an authorized dealer for HP, and InfoDynamics. DPOE provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm is a consistent winner of Sharp Document’s Hyakuman Kai award for sales excellence, and was named a 2007, 2008, 2009 and 2010 Elite Dealer by the national journal Office Dealer. DPOE maintains corporate headquarters at 1020 Bonaventure Drive, Elk Grove Village, IL 60007. The firm is active in a number of area civic organizations, including the Italian American Chamber of Commerce, and the Chicago and Des Plaines Chambers of Commerce. For additional information, please call 847-879-6400 or visit http://www.dpoe.com
CHARLOTTE, N.C. – The Managed Print Services Association (MPSA) is pleased to announce that Epson has joined the association as a corporate member. Epson joins more than 1,000 other MPSA members to participate in proactive outreach to advance the awareness and value of managed print services (MPS) across sectors. Members of the MPSA work together to promote and advocate for MPS in a vendor-neutral forum to the mutual benefit of end users, members and other stakeholders in the global MPS industry.
“Epson is committed to delivering business printing solutions that exceed customer and dealer expectations in terms of quality, low total cost of ownership and overall print management,” said Mike Isgrig, vice president, North America Sales and Marketing, Epson Inc. “We look forward to working with members to advance MPS standards and expand Epson’s managed print services program to meet the evolving needs of the industry, customers and dealers.”
“We are pleased to welcome Epson as a member of your Managed Print Services Association,” said Greg Walters, MPSA president. “As a recognized global leader, Epson is a perfect fit for the MPSA. We look forward to working with many Epson members on our committees and helping direct the managed print services on a global scale.”
About the Managed Print Services Association
The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education and industry guidelines that unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visit www.yourmpsa.org.
Epson is a global innovation leader dedicated to exceeding expectations with solutions for markets as diverse as the office, home, commerce, and industry. Epson’s lineup ranges from inkjet printers, printing systems and 3LCD projectors to industrial robots, smart glasses and sensing systems and is based on original compact, energy-saving and high-precision technologies. To learn more about Epson, please visit www.Epson.com.
Boise, Idaho – August 2014 – Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce that, with the addition of Sarah Reyes to the Training team, they now have four full-time trainers assisting their customer base.
Sarah joins the team with a background in Operations and Billing in the Imaging Industry. She spent several years at MWB Business Systems, followed by Ricoh Americas.
“I’m very excited to be part of the amazing team here at Compass,” comments Sarah Reyes. “I've heard great things about Compass and look forward to working and training with the best in the industry.”
The Compass Training Team has 60 years of combined industry experience in various roles including: Sherpa user, sales, service, mps, billing, management and operations. The Training Team offers a variety of training options for their customers, from pre-recorded videos, live webinars and one-on-one customized training sessions, to onsite full day trainings.
Tami Dittemore, VP of Operations of Compass Sales Solutions, states, “We are extremely pleased to welcome Sarah Reyes to the organization. I am confident that she will be a key contributor in our continued growth and a wonderful asset to the training team. Our trainers all work very hard to offer the greatest training assistance and programs anywhere in the industry.”
About Compass Sales Solutions:Since 2001, Compass Sales Solutions has been the leading sales force automation provider for the office technology industry. Compass Sherpa provides a comprehensive suite that automates all disparate sales processes and allows your sales professionals to utilize one tool to completely manage the sales process including prospect/client identification, Outlook integration, product configuration, proposal generation, MPS analysis and mapping, ERP integration, and mobile access via smart phone’s and tablets. Compass Sherpa will be the tool your team will want to use, not have to use.
CHARLOTTE, N.C. – The Managed Print Services Association (MPSA) is pleased to announce that Muratec has joined the association as a corporate member. Muratec joins more than 1,000 other MPSA members to participate in proactive outreach to advance the awareness and value of managed print services (MPS) across sectors. Members of the MPSA work together to promote and advocate for MPS in a vendor-neutral forum to the mutual benefit of end users, members and other stakeholders in the global MPS industry.
“Muratec is committed to helping our dealers make the transition into managed services, so it was important for us to align with like-minded companies that understand this evolving market," said Lou Stricklin, director of marketing, Muratec America Inc. "By joining the MPSA we're gaining the ability to collaborate with the people and companies that are on the forefront of the market.”
“We are pleased to welcome Muratec as member of your Managed Print Services Association,” said Greg Walters, MPSA president. “As an established player in the channel that has embraced the managed services arena, Muratec is a great addition, and we look forward to having Muratec as part of the MPSA.”
Muratec America Inc. is a manufacturer of business-class, multifunction printing solutions (MFPs) and a provider of managed document services components. From “plug-and-play” desktop fax solutions to integrated electronic document capture, routing and storage tools, Muratec MFPs deliver the performance, features, reliability and cost savings that meet the needs of today’s office environment. Visit www.muratec.com.