MPSA News and Announcements

MPSA press releases keep you up to date with news and announcements related to the Managed Print Services Association.

To submit a press release, you must be an MPSA Corporate Member. 

Send press releases to press@yourmpsa.org. If you are not an MPSA member, join today!


  • 19-Nov-2012 10:25 PM | Anonymous member (Administrator)
    It’s time to start generating more leads, acquiring new customers and increasing revenues with your website and online marketing tools 

    St. Charles, MO, November 16, 2012. 

    Supplies Network, the largest privately owned wholesaler of IT consumables in the U.S. and the Intec 2012 Wholesaler of the Year, and The Office Supply Chain, a leading developer of ROI driven web businesses, are proud to announce a new program designed to help resellers find new customers, increase sales and retain existing clients. 

    The Office Supply Chain has developed a cost effective and highly efficient customer-centric online business model for the ink & toner reseller, which is unlike anything else on the market today. The program offers Supplies Network resellers a full range of web development services – from the development of an e-commerce web site with a turnkey back-end for processing orders, to online marketing tools and strategies designed to increase traffic, conversion and revenues.

    “The Office Supply Chain fills the gap between off-the-shelf applications that may not meet an individual dealer’s needs, and a custom developed application that requires significant time and financial investment. With The Office Supply Chain, a dealer can leverage a robust modular application that can grow with the dealer, as well as flex and bend to accommodate special requirements. 

    Further, The Office Supply Chain has a wealth of experience in generating online revenue that any dealer would benefit from. We look forward to our partnership with The Office Supply Chain in helping SN dealers succeed and prosper.” Bob Mondschein, eBusiness Manager, Supplies Network. With over 17 years of experience in web site development, e-commerce strategy, marketing and communications, The Office Supply Chain (www.theofficesupplychain.com) is a leader in creating, launching and managing innovative and revenue generating online businesses. 

    “An effective online business strategy needs to focus on driving traffic and generating revenues,” says Stephen Padveen, senior partner of The Office Supply Chain. “Many online solutions focus on back end office management but if your online business can’t attract and convert visitors to buyers, even the best back end office solution on the market won’t help you”. 

    The Office Supply Chain uses proven business strategies combined with leading edge technology, online applications, social media tools, cross channel selling platforms and a multi step action plan to deliver cutting edge, forward thinking and ROI driven web sites that drive traffic and increase revenues for business owners.

    “A well designed and properly executed online business can engage customers unlike any other traditional marketing medium,” says Padveen. “You need to be able to build your business, retain customers, remarket to your visitors and generate customer loyalty. E-mail campaigns, social media marketing, cross channel selling capabilities, couponing, SEO, mobile and tablet compatibility are just a few of the marketing and selling features that must be part of your web business.” 

    For a more comprehensive overview of The Office Supply Chain’s online program for re-sellers, view the presentation at www.suppliesnetwork.com and click on the link to Software Spotlight
  • 02-Nov-2012 3:20 PM | Anonymous member (Administrator)

    (Cedar Rapids, IA) – GreatAmerica Leasing Corporation launched Info-Zone mobile today, an app that brings Info-Zone.com front and back-end functionality to the Apple, Android, Windows, and Blackberry mobile platforms. Info-Zone.com is a portal, available exclusively to GreatAmerica customers, that provides access to their client data. The app is primarily designed to help sales people submit credit applications, calculate a payment, and gain quick access to customer information while in the field.

    The app will also allow Dealers to quickly and cost-effectively improve their sales efforts with the mobile technology needed to expand and grow, while helping GreatAmerica channel partners improve transaction efficiency.

    “We invested in mobile computing because the majority of our Dealers are increasingly selling from the field and working in demanding, fast-paced situations,” said David Pohlman, GreatAmerica Executive Vice President & Chief Operating Officer. “By placing key account information from the GreatAmerica Info-Zone.com site at the fingertips of sales people, they can anticipate and respond to virtually all customer opportunities on the fly.”

    The app is integrated with phone, email, and map functionality for quick access to customer data and GreatAmerica support. Access to the app is available by going to Info-Zone.com through your smartphone browser. The Info-Zone app will also be available on iTunes and Android Play.


    About GreatAmerica Leasing Corporation 
    GreatAmerica is more than just a national financing company. We are a partner to many office equipment companies, and are dedicated to helping them become more successful. Our commitment to understanding the industry has positioned us as the unparalleled leader in single invoice solutions (MPS, MNS, and other specialized billing options). We also offer innovative non-financial services such as Collabrance™ Managed IT Services, PathShare™ HR Services, Info-Zone®.com, and FleetView™ remote monitoring to help our dealers evolve their businesses. www.greatamerica.com

    ###

    Contact: 
    Josie Heskje
    Director, Strategic Marketing, Office Equipment Group 
    GreatAmerica Leasing Corporation 
    (319) 261-4087 jheskje@greatamerica.com

  • 29-Oct-2012 10:24 PM | Anonymous member (Administrator)

    Evaluation based on Completeness of Vision and Ability to Execute

    TOKYO, Oct. 29, 2012 undefined Ricoh Company, Ltd. today announced it has been positioned by Gartner, Inc. in the "Leaders" quadrant of the "Magic Quadrant: Managed Print Services Worldwide" 1. Managed print services (MPS) is defined as the active management and optimization of document output devices and related business processes.2

    1 Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, October 24, 2012
    2 Managed Print Services Association (MPSA)

    While many MPS offerings focus tightly on devices and print management, Ricoh Managed Document Services™ (Ricoh MDS) is delivered through a five-phased Adaptive Model, This approach delivers a unique MDS solution for each customer that addresses the entire landscape of business information, including its input (capture), processing (workflow) and output (distribution), whether paper-based or electronic. As a result, Ricoh helps provide iWorkers undefined whether in the office, by mobile or virtual - with the right information at the right time in the right form to make optimal business decisions.

    "We're pleased that our customers around the world are experiencing the level of business results that put us in the Leaders Quadrant," said Sergio Kato, Deputy General Manager, Ricoh's Global Marketing Group/Services Business Center. "We are committed to building on these achievements and continuing to provide comprehensive managed document services that not only encompass printer and MFP fleets, but focus squarely on the top concerns businesses have today. These are cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure."

    According to Gartner, Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS, but also the understanding, initiative and resources to prepare for tomorrow's MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.

    How Ricoh does it
    Ricoh continues to work in partnership with its customers to understand their needs and serve as an advocate for change and efficiency. Ricoh is uniquely equipped to help customers achieve their goals through an adaptive, customer-focused approach that includes holistic, vendor-agnostic infrastructure management and a global force of 30,000 professionals reaching 95 percent of the Global Fortune 500.

    Ricoh MDS is designed to not only help customers achieve better efficiencies related to document management, but also improve an organization's ability to serve customers and compete in increasingly global and connected markets. This approach directly addresses the depletion of productivity that comes with employees spending hours each day searching for or recreating information that already exists.

    Ricoh helps ensure the success of MDS engagements by using certified project managers who follow globally accepted PMI best practices to track project scope, timeliness, milestones, budgets and research allocations; service management professionals (ITIL/ISO2001 certified) who ensure the transformed environment undefined or "desired state" undefined is effectively governed, expertly measured and continually optimized; and certified change management experts to help facilitate the "people" part of transformation.

    To learn more about Ricoh's approach to Managed Document Services and for free information and guidance undefined including case studies, white papers and videos undefined visit ricoh.com/mds.

    About the Magic Quadrant 
    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

  • 22-Oct-2012 8:28 PM | Laura Kittner (Administrator)

    Charlotte, NC – A new series of interactive education sessions has been launched by The Managed Print Services Association to support members as they complete their strategic planning for the year ahead.

    Hosted online and free to all MPSA members, these education sessions cover a variety of topics spanning business development strategies for managed print services, to hiring top notch sales talent to promote programs. The list of education topics has been developed based upon discussions with current MPSA members and their request interest in covering potential obstacles and opportunities essential to MPS and imaging industry business planning for 2013.

    “Today, the MPSA consists of the best MPS professionals on the planet”, stated Greg Walters, President of the Managed Print Services Association. “The education and standards committees have come together to create a comprehensive series of online education sessions that will equip members with tactical tools to grow their MPS business. We continue to strive to bring value to our member community and this education series is one of many new initiatives we are implementing.”

    The MPSA online education series kicks off October 25th at 4:30pm EDT with MPS Career Transitioning, presented by Steve Spencer, Director of Recruiting Services of Morisey Dart - Precision Recruitment. For a complete list of topics and dates and to register for an upcoming event, please visit yourmpsa.org.

    ###

    About The Managed Print Services Association

    The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the emerging MPS industry through the development of standards and industry guidelines which unite the different segments of the industry that bring value to all those participating. The vision for the MPSA is to educate and inform membership in a manner that promotes professional growth, individual improvement, within and beyond the imaging ecosystem. The MPSA is a leading association committed to its membership in brining the newest technology and ideas to light.

    Media Contact:
    Laura Kittner
    Board Member, Marketing Committee Co-Chair, MPSA
    Director/Owner, Tangent
    (613) 507 5151
    lkittner@tangentmtw.com

  • 18-Oct-2012 9:47 AM | Anonymous member (Administrator)

    Dayton, Ohio, October 18, 2012 – Plus Technologies was a feature presenter in the Dell Fall Print Solutions Mega Trends seminar series targeted to Dell customers around the U.S.  Plus Technologies seminar was called Secure Mobile Print Release Technology Has Come of Age and was presented by Andy Folz.

    The presentation emphasized how printing technologies are changing to meet the needs of a mobile workforce. Workers now move between locations to better serve their clients/customers. This trend can be found in health care and many other industries. These users need secure mobile print infrastructures to support their needs to print when and where they are.

    Solutions such as Plus Technologies OM Plus Delivery Manager provide a solution for this secure mobile print requirement.   With OM Plus, users are provided with the ability to securely release print jobs when they want, at the printer they want, within their organization's infrastructure. 

    In addition to worker mobility, the OM Plus Secure Mobile Print Release solution increases compliance with ever tightening privacy laws. This is because print jobs are released to the printer only when the user is at the actual device. Therefore, documents with confidential information are not left unattended in the output tray.

    With OM Plus Mobile Print Release users do not need to know which printer they are printing to, nor do they need to have the printer defined to their workstation.  In the OM Plus solution, users print jobs are captured and held in the OM Plus system. When users want the print job they go to the printer of their choice, identify themselves, and OM Plus will send the print job to the device on demand (pull printing).  There are several methods for ‘releasing’ the jobs at the printer including card swipe, terminal, smartphone, and printer embedded apps.

    In the webinar, individuals were able to gain an understanding of how secure mobile print release technologies:

    • ·         Help meet security requirements of HIPPA, CAC and others
    • ·         Support Green initiatives and reduce printing costs up to 20% by reducing unclaimed documents, misprints, toner, power and more
    • ·         Provide on demand printing when and where users need it 

    To view a recording of the Webinar, click here. (Enter your name into the appropriate box and you will then have access to the recording.)

    For more information about the information contained in this release please contact Plus Technologies at contactus@plustechnologies.com

    About Plus Technologies LLC

    Since 1994, Plus Technologies has been providing print management software to corporate, government and health care organizations in over 30 countries worldwide. Plus Technologies has been selected by many Fortune 500 companies who are leaders in their markets. 

    Plus Technologies provides solutions based on their output management suite of products including OM Plus Delivery Manager (print job spooling and delivery), OM Plus Fleet Manager (consumables, printer error and usage management system), and OM Plus Report Manager (electronic report distribution system). We call this collection of software products the OM Plus Software Suite. Plus Technologies also provides custom programming services in the area of output management for organizations.

    Plus Technologies has extensive experience in combining their output management software products with a strong implementation services capability to create ‘solutions’ that are as unique as the customer’s problems. In addition, Plus Technologies solutions are known to be very cost effective as the company provides flexible pricing options including utility billing, subscription, and initial license fee licenses.

    Plus Technologies Contact Information:
    1860 Lyons Road, Dayton, OH 45458
    Direct Phone: 937-847-0614
    Toll Free Phone 877-899-7587
    Fax  - 937-384-0842 fax
    Website: www.plustechnologies.com
    Email:  contactus@plustechnologies.com

  • 16-Oct-2012 9:58 AM | Anonymous member (Administrator)

    Dayton, Ohio, October 10, 2012 – A large west coast health care organization has selected Plus Technologies’ OM Plus Delivery Manager (DM) as their tablet and smartphone printing software. The OM Plus software allows employees to print various documents and emails from their mobile devices, such as smartphones and tablets.

    Due to their increasing technological advances, mobile devices have become much more common in the workplace. Given the nature of the health care setting, employee mobility within the organization is critical. Many of the doctors, nurses, and technicians have their own form of smart device, but for security reasons, cannot be granted access to the company network. So, employees using their smart devices had no efficient way to print documents.

    Health care employees need to be able to print wherever they are. Access to a nearby printer (especially when not connected to the network) often proves to be difficult. In addition, the print jobs may include large, complex attachments in non-printer formats that need to be transformed and reformatted for print.

    Plus Technologies developed a mobile printing solution based on their OM Plus DM print software. The OM Plus DM Mobile Printing solution is a market-leading print spooling, job delivery software product that addressed these issues in the health care office infrastructure. With the OM Plus Mobile Printing solution, hospital employees can print to any network printer from their smart device.  In order to do so, users attach documents to an email that is sent to an address monitored by OM Plus DM print.  The software ingests the print job, converts the attachments to a print-ready format, and holds the jobs for users to release when they are at the printer/device of their choice.

    Users do not need to have printers defined to their systems or identify a printer when submitting the job. OM Plus holds the jobs until the users “release” the jobs when at the physical device. Releasing the print jobs can be accomplished in a number of ways including card swipe, from the printer itself, smartphone based release, or using a workstation/Kindle. This enables the printing function to be as mobile as the end user.

    The Plus Technologies Mobile Printing Solution provides quick, efficient, and secure electronic delivery of documents, which is perfect for worker mobility in the health care organization. It would also be very beneficial for users in a number of other work environments.


    For more information about the information contained in this release please contact Plus Technologies at
    contactus@plustechnologies.com

    About Plus Technologies LLC

    Since 1994, Plus Technologies has been providing print management software to corporate, government and health care organizations in over 30 countries worldwide. Plus Technologies has been selected by many Fortune 500 companies who are leaders in their markets. 

    Plus Technologies provides solutions based on their output management suite of products including OM Plus Delivery Manager (print job spooling and delivery), OM Plus Fleet Manager (consumables, printer error and usage management system), and OM Plus Report Manager (electronic report distribution system). We call this collection of software products the OM Plus Software Suite. Plus Technologies also provides custom programming services in the area of output management for organizations.

    Plus Technologies has extensive experience in combining their output management software products with a strong implementation services capability to create ‘solutions’ that are as unique as the customer’s problems. In addition, Plus Technologies solutions are known to be very cost effective as the company provides flexible pricing options including utility billing, subscription, and initial license fee licenses.

    Plus Technologies Contact Information:
    1860 Lyons Road, Dayton, OH 45458
    Direct Phone: 937-847-0614
    Toll Free Phone 877-899-7587
    Fax  - 937-384-0842 fax
    Website: www.plustechnologies.com
    Email:  contactus@plustechnologies.com

  • 15-Oct-2012 12:52 PM | Anonymous member (Administrator)
    More Than 340 Attend Photizo’s Transform 2012 European Conference

    MIDWAY, KYundefinedLast week, 344 delegates traveled to Twickenham Rugby Stadium to attend Photizo Group’s fourth European conference, setting an all-time attendance record that outpaced the 2012 Global conference by more than 30 attendees.

    The conference, which was headlined by keynote presenter Sir Clive Woodward OBE, featured 25 speakers, 26 breakout sessions, two panels, and a wonderful reception at Hampton Court hosted by Newfield IT and Nuance.

    “The conference keeps getting better and the turnout this year was a great indicator of how much value the industry is placing on this event,” said Ed Crowley, CEO and founder of Photizo. “You know when you come to this conference you will get the information to transform your business and take away solutions to sharpen your competitive edge.”

    Photizo Group’s conferences have continued to grow since the company’s first eventundefinedwhich was held in 2009 in San Antonio and Amsterdamundefinedespecially with channel partners.  More than 150 MSPs and dealers and almost 180 resellers attended the two-day event last week, and Ricoh, a Diamond Sponsor at Transform, brought channel partners from Europe and South Africa to align their organizational strategy and best practices. “What became clear is that MPS and end-to-end document-management solutions hold the key for the next stage of industry development,” said Aaron Warham, Director of NAPPS. “This is not exactly a surprise to the UK channel,” he continued, “but the conference gave clear evidence, case studies, and arguments on how the channel can transform and be fully prepared for its next stage of success.”

    NewField IT, a Platinum Sponsor at Transform and host of the wonderful reception at Hampton Court, used the event as a springboard to launch a number of new business products, including a new business intelligence tool, CompleteView, and a browser-based version of Asset DB, WebSmart. The company also announced a new partnership with OpenText for enterprise fax solutions.

    “In the last year, we have been very busy moving the business forward with new products, initiatives, and partnerships, and we are excited to use the Photizo Transform Conference to make several new announcements which will further shape our business for the next 12 months,” said Robert Newry, managing director of Newfield IT.

    As trusted advisors to the imaging industry, Photizo Group is committed to providing clients with the resources to make successful business decisions. Transform 2012 Europe marks Photizo’s eleventh educational conference in a series of events that have taken place throughout the world.

    To learn more about Transform 2012, visit http://www.photizogroup.com/global2012.

    ###

    About Photizo Group

    A leading transformation firm, Photizo Group assists clients in transforming their businesses from product-centric companies to services-centric companies. Utilizing industry research, market intelligence, education, and media, Photizo helps organizations to understand and build successful services businesses. The company has been the market’s main source for ongoing business intelligence about the rapidly growing opportunity of managed print services (MPS). The firm also offers proprietary studies and custom consulting. Vendors, dealers, and enterprises can find more information about the evolving markets and resources at www.photizogroup.com.

    Media Contact
    Ann Priede
    Vice President, Publications and Services
    (231) 895-9404

  • 09-Oct-2012 3:36 PM | Anonymous member (Administrator)

    Scottsdale, AZ. – October 9, 2012 – Mike Stramaglio, CEO of MWA Intelligence, Inc. (MWAi), a leader in enterprise-class Machine to Machine (M2M) and Machine to People (M2P) solutions and services, will speak at the upcoming American CO-OP Fall meeting October 12-13 in Baltimore, Maryland.  

    Mr. Stramaglio is scheduled to speak about the Future of Technology and Document Management in a session on Friday and then discuss the State of Affairs in the Imaging Channel on Saturday.

     “The Imaging Channel truly needs to evolve with new technologies that continue to grow exponentially,” said Stramaglio.  “I’m truly honored to speak at such a prestigious event where we will explore some of the most impactful trends that are affecting the dealer community. Whether its cloud based solutions, business intelligence or “Big Data”, these technologies will impact the dealers business and provide them with unique opportunities for growth.”

    For more information about MWA Intelligence, visit www.mwaintelligence.com  or contact 800-875-2371.

    About MWA Intelligence, Inc.
     MWA Intelligence, Inc. (MWAi) provides cutting-edge M2M (machine-to-machine) and M2P (machine-to-people) solutions and tools that support the exchange of real-time information. MWAi combines OEM relationships, technological innovation, and years of industry experience to meet and exceed all MPS (Managed Print Services) needs. MWAi manages and monitors locally and network connected imaging devices, automates meters directly to ERP, and bridges communication from machine to service technician –encouraging dealerships to embrace the Hybrid dealer concept. Solutions include: Intelligent Workforce (mobile field service management) Intelligent Service (dispatch automation, ERP/CRM integration), and Intelligent Assets (automated meter reading, remote asset diagnostics and management) and more.

  • 08-Oct-2012 4:15 PM | Anonymous member (Administrator)

    For Immediate Release: October 8, 2012

    PROs Elite Group announced today their endorsement of new preferred suppliers for printer supplies and printer parts.  As the recognized leading consultancy group to Office Imagining companies, PROs Elite has recognized printer imaging supplier West Point Products and printer parts provider Depot International.  As the endorsed suppliers to PROs Elite dealers, West Point Products and Depot International will offer customers preferred services. 

     

    “Pros Elite Group has selected West Point Products in response to our dealer’s feedback and recommendation of their leading compatible imaging supplies, coupled with innovative Managed Print Service program Axess and comprehensive recycling solutions,” said Jerry Newberry, President and Managing Partner for Pros Elite Group.  “We have also selected to endorse Depot International as our preferred parts supplier due to their leadership in service training and distribution of both OEM and compatible parts and refurbished printers.”

     

    "West Point Products is proud to be named as the preferred supplier for PROs Elite,” said Ray Loisel, Senior Vice President, MPS, West Point Products.  “We are proud to partner with the leading group of dealers in our industry who recognize the excellence and innovation of our products and the Axess MPS Program.”

     

     “This partnership is a reflection of Depot International’s commitment to the dealer channel ,” said Chris Sinibaldi, Vice President of Sales Operations at Depot International.   “As we continue to enhance our parts, printer lines and services, Depot is focused on offering additional dealer support and service technician training.”

     

    PROs Elite Group has built expertise in industry office imaging helping dealers improve profitability and productivity efficiencies.  The selection of West Point Products and Deport International will also include ongoing collaboration for dealer training and category specific promotions.

     

    About PROs Elite Group
    The PROs Elite Group is an innovative service, sales and operations consulting and training organization.  PROs Elite provides the most detailed and proven profitability/operational improvements in the Hybrid Document Imaging Industry.  The executive team of the PROs Elite Group has over 90 years of combined experience in the imaging industry and are the co-creators of the industry benchmarking model that is recognized as the standard of excellence that dealers use to gauge their performance results. PROs Elite are the only consulting/training group in the industry with the experience level of working with over 250 clients to accomplish defined results in service profitability, sales and revenue growth.

    About West Point Products

    West Point Products is the market leader in providing independent resellers with premium replacement imaging supplies, printing services and innovative recycling programs. Founded in 1972, West Point Products offers a diverse line of products and services to support all imaging needs, including ink and toner cartridges, AgriTone™ bio-based toner, extended yield cartridges, printer parts and postage meter supplies. West Point Products’ best-in-class Axess® MPS program, is a suite of MPS products and services that includes the Axess® TCO, the industry’s most accurate TCO tool and proposal generator. West Point Products is one of only a handful of companies in the imaging industry to hold both ISO 9001:2008 and STMC certifications. Headquartered in Washington, PA, West Point Products comprehensive network of sales and distribution facilities across North America provides customers with superior service and support. For more information, please visit www.westpointproducts.com

     

    About Depot International

    Depot International is the global leader in the distribution and manufacturing of laser printer parts and certified pre-owned printers, selling to printer service organizations and resellers. Depot International offers customers the best parts distribution capabilities in the industry, outstanding personalized customer service and market leading prices. Depot International also offers comprehensive recycling programs for maintenance kits, fusers and printers. To learn about Depot International’s complete offering of products and services as well as its global distribution capabilities, please visit us online at www.depotintl.com.

     

    Contact:

    Jerry Newberry, President and Managing Partner, ProsElite
    phone: 813.713.3592
    Email: jerry.newberry@ProsElitGroup.com

  • 08-Oct-2012 12:14 PM | Anonymous member (Administrator)

    October 8th, 2012

    Ontario, Canada – PrintFleet celebrated the culmination of two years of collaboration with Canon U.S.A., Inc., a leader in digital imaging solutions, to release PrintFleet Remote Tech, a service utility that streamlines device monitoring and management capabilities into a single solution that will significantly improve efficiency and productivity of service delivery for Canon Dealers in North America.

    Remote Tech is a powerful tool developed to deliver key service data collected directly from Canon devices equipped with Canon’s embedded Remote Diagnostic System (eRDS) and Canon’s Remote Maintenance System (imageWARE Remote). The data is then forwarded to a client’s PrintFleet server for compilation and action. Remote Tech’s bi-directional communication functionality enables many service related activities, such as device configuration, remote reboot and MIB writing to be performed remotely. PrintFleet Remote Tech addresses key challenges faced by the Dealer, VAR, and MSP community by simplifying device integration, installation and configuration for set device defaults from a centralized location, into a single MPS software tool.

    • “PrintFleet Enterprise was originally released in 2005 to help Dealers manage printer consumables – mainly toners,” reported Chris McFarlane, PrintFleet President & CEO. “Remote Tech is the latest evolution of PrintFleet’s widely used fleet monitoring solution. The added functionality of remotely installing, configuring, and managing a wide variety of imaging devices is a defining moment for PrintFleet and we are especially proud that we are launching this capability with Canon as our collaborator.”

    PrintFleet Enterprise’s intuitive user interface, with Remote Tech, will provide:

    §  Real-time bi-directional communication

    §  Enhanced data information for devices: meter, error, history, parts counter, toner alerts

    §  Remote

           Device configuration

           Device information settings (asset #, location, technician, etc.)

           Network settings

           Ability to write to the MIB

           Device rebooting

    “PrintFleet has been a Premier Member of Canon's Developer Support Program for over two years, working closely with us to ensure up-to-date MIB support for our devices,” said Sam Yoshida, vice president & general manager, Marketing, Business Imaging Solutions Group, Canon U.S.A. “Now, with the launch of Remote Tech, we've joined forces with PrintFleet to further assist with device configuration capabilities making device discovery, organization and configuration easy for maximum fleet management efficiency.”

    About PrintFleet

    PrintFleet’s family of print management software solutions range from simple rapid assessment to advanced, independently hosted print management, offering unparalleled agnostic data collection, data integrity and back end support. Available in multiple languages, PrintFleet’s software solution empowers dealers in over 100 countries to entrench their customer relationships and provide total print management solutions for their clients. Globally, PrintFleet’s network of dealers has more print and imaging devices under management than any other independent software vendor and is the vendor of choice for print management and supporting business development services. Additional information about PrintFleet can be found at www.printfleet.com

    Contact:

    Marketing
    Telephone: 613.549.3221
    marketing@printfleet.com

    About Canon

    Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $45.6 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2011† and is one of Fortune Magazine's World’s Most Admired Companies in 2012. In 2012, for the ninth consecutive year, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability. Committed to the highest level of customer satisfaction and loyalty, Canon U.S.A. provides 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.


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