Every day, countless service and solution providers are challenged to deliver MPS-led offerings that improve customer relationships and drive business retention rates. When a contract/client relationship is lost—it takes a great deal of time, money and energy to win back the business.
During this 60-minute webinar presentation, How to Deliver Ongoing Success with Periodic Business Reviews, attendees will receive best practice recommendations for constructing, presenting and leveraging a Periodic Business Review. Gain insights into how to assure contract renewals and identify points for improvement related to client satisfaction rates. The Education Committee SMEs will show examples of graphic-dashboards, analytical data and Key Performance Indicators (KPIs) that drive deeper business relationships and influence favorable outcomes related to contract renewals.
If you have worked hard to secure MPS-led contracts and are interested in establishing a strategic methodology that drives increased customer satisfaction levels and improved relationships, please plan to join us live on April 24th at 11:00 AM CT to listen in and interact with the MPSA Education Committee panel.
Registration URL: https://attendee.gotowebinar.com/register/3153828547090153730
Webinar ID: 223-960-235